Privacy Policy
Last updated July 7, 2026
Who we are
HVAC Service Call (hvacservicecall.com) is a free service that connects homeowners with independent, licensed local HVAC contractors. This policy explains what information we collect when you use the site or call the number listed on it, and how we use it.
Information we collect
- Contact details you provide — such as your phone number, name, and the general location or ZIP you share when you call or email us.
- Service details — the system type and symptom you describe, so we can route you to an appropriate contractor.
- Call information — calls placed through the number on this site may be recorded or logged for routing, quality, and record-keeping.
- Usage data — standard analytics such as pages viewed, device type, and referring source, collected through cookies or similar technologies.
How we use it
- To connect your call with a licensed local contractor serving your area.
- To respond to questions you send us by email.
- To operate, maintain, and improve the site and the routing service.
- To comply with legal obligations and enforce our terms.
Sharing with contractors
When you request service, we share the details necessary to connect you — such as your phone number, location, and the problem you described — with the independent contractor we route you to. Those contractors are separate businesses with their own privacy practices; we don't control how they handle your information once you engage them directly.
Calls and consent
By calling the number on this site or submitting a request, you consent to be contacted by us and by the contractor we route you to at the number you provide, regarding your service request. Standard call and message rates may apply. You can ask to stop receiving calls or messages at any time.
Cookies and analytics
We use cookies and similar technologies to understand how the site is used and to improve it. You can control cookies through your browser settings; disabling them may affect some site features.
Your choices
You may request access to, correction of, or deletion of the personal information we hold about you, subject to legal limits. Contact us at [email protected] to make a request.
Data security
We take reasonable measures to protect the information we handle. No method of transmission or storage is completely secure, so we can't guarantee absolute security.
Children
The site is intended for adults arranging home services and is not directed to children under 13. We don't knowingly collect information from children.
Changes to this policy
We may update this policy from time to time. Changes take effect when posted here, with the "last updated" date revised.
Contact
Questions about this policy? Email [email protected].